Fidelity Bank Ghana Limited has released Kukua, its WhatsApp Banking Assistant, to allow customers to carry out customized virtual transactions from any location at their comfort.
The 24-hour WhatsApp Banking Assistant is part of Fidelity Banks Together we are more brand pledge, thoroughly conversant with the bank’s suite of promising to address questions through cutting-edge technologies, which sees success as a joint endeavor between itself, consumers, and the general public.
Fidelity Bank has set out to become a world-class financial institution and provides all stakeholders with superior returns. Fidelity Bank contributes its quota to the growth of the banking sector and to the expansion of the Ghanaian economy.
Nana Sei Idun-Arkhurst, Divisional Director, Fidelity Bank Ghana Retail Banking, speaking about Kukua, Stated:
“Kukua joins our innovative portfolio of digital products such as our mobile app, online banking, online account opening, USSD, cards, and many others,” she added.
Mrs. Idun-Arkhurst said Fidelity Bank will continue to exploit technologies to provide consumers with easy and creative ways to experience banking services easily and safely.
Fidelity’s Director of Transaction and Electronic Banking, Gladys Thompson, speaking about the strength of Kukua’s cybersecurity, pointed out that Kukua has cutting-edge security and all of its interactions are secure with data and privacy protected by customers.
Fidelity Bank WhatsApp Banking Assistant Is Equipped With Cutting Edge Security
Underscoring Fidelity’s internal development capabilities, Kukua was conceived in-house as a project to establish digital solutions to better serve its clients. Fidelity Head of Customers Experience, Comfort Armoo shared that “Kukua has been a labor of love and we are excited that she is finally here to attend to customers’ needs in real-time.”
Fidelity’s introduction of Kukua is a realization of its continued dedication to make banking easier and convenient for all its client’s segments through relevant and useful digital products and services.