Thursday, November 7, 2024
HomeNewsVodafone Ghana Digital Assistance - TOBi now Available On WhatsApp

Vodafone Ghana Digital Assistance – TOBi now Available On WhatsApp

Vodafone Ghana Chatbot Tobi.  On the Telco Customer Service WhatsApp number 0501 000 300, TOBi, Vodafone’s friendly digital assistant, is now available. To enhance customer requests and response time, the chatbot, which is operated by artificial intelligence, was introduced.

How To Transfer Money From Mtn Momo To Bank Account

Vodafone Ghana chat assistant TOBi is designed to provide consumers with 24-hour assistance about goods, facilities, and inquiries. The aim of the chatbot is to reduce the number of calls to the experience center. 

How To Spot A Fake Tecno, Infinix, And Itel Phones

In order to develop its abilities over time, Tobi has been qualified to conduct basic customer service functions with a vision. The launch of Vodafone Ghana TOBi on WhatsApp by Angela Mensah-Poku, Director of Digital Transformation and Commercial Operations, shows Vodafone’s relentless commitment to continue providing consumers with the requisite resources to make their lives simpler and more advanced. 

vodafone Ghana tobi

The launch of Vodafone Ghana TOBi on WhatsAppTOBi is definitely a proud moment for us to continue to provide them with the resources required to make their lives simpler and progressive, further highlighting our constant fascination with our customers.

ALSO READ  Vodafone Fiber Expansion In Parts Of Accra

VODAFONE CASH GHANA – HOW TO GET YOUR MONEY BACK AFTER WRONG TRANSACTION

Evidently, our passion and drive for innovation have once again been demonstrated and brought to life,” she said.

‘TOBi is now on WhatsApp, which means they get to connect with TOBi when customers contact us on our WhatsApp, who will quickly try to resolve their challenges. However, dynamic situations will be turned over to live agents to assist.

Vodafone Fiber Expansion In Parts Of Accra

WhatsApp forms 23% of the digital assisted channel contacts and is the second-highest traffic channel. This means that TOBi will also serve as a concierge offering 24/7 support to our customers. This will ultimately improve our response time”.

Vodafone Partners With Opera Over Free Browsing

During her visit to the Vodafone Retail Shop in Cantonment, Angela Mensah-Poku said this to chat with some customers as part of the Customers Care Month Celebration. She further disclosed that Vodafone Ghana has introduced new TOBi features to respond to Pidgin English Customer Queries and within the shortest amount of time.

vodafone Ghana tobi chat

“I am also excited to add that TOBi is now able to respond to queries in ‘Pidgin English’, which will be of great benefit to a section of our customers.”

ALSO READ  [UPDATED] Best Vodafone data packages, bundle codes & offers for 2024

In all communications and through all touchpoints, Ms. Mensah-Poku assured customers of Vodafone’s dedication to living up to its expectations of excellence.

ECG To Use Drones To Improve Power Supply To Customers

 “At Vodafone, Innovation, Creativity, and Digital are embedded in all we do. Our leadership in introducing new and modern trends in technology and digitalization is unquestionable. We can cite several of these industry-leading products, campaigns, and initiatives”.

If you enjoyed this article on Vodafone Ghana TOBi on WhatsApp please share, subscribe to our newsletter, follow us on Facebook, Twitter, Google News, and  Instagram for more

Source: fifty7tech.com

Nana Yaw Jr.
Nana Yaw Jr.
A Techie with a devoted interest in following trendy tech and writing articles • SEO • Crypto Follower & Investor •Tech Media and other things.

LEAVE A REPLY

Please enter your comment!
Please enter your name here
Captcha verification failed!
CAPTCHA user score failed. Please contact us!

- Advertisment -

Most Popular

Recent Comments