Vodafone Ghana Chatbot Tobi. On the Telco Customer Service WhatsApp number 0501 000 300, TOBi, Vodafone’s friendly digital assistant, is now available. To enhance customer requests and response time, the chatbot, which is operated by artificial intelligence, was introduced.
Vodafone Ghana chat assistant TOBi is designed to provide consumers with 24-hour assistance about goods, facilities, and inquiries. The aim of the chatbot is to reduce the number of calls to the experience center.
In order to develop its abilities over time, Tobi has been qualified to conduct basic customer service functions with a vision. The launch of Vodafone Ghana TOBi on WhatsApp by Angela Mensah-Poku, Director of Digital Transformation and Commercial Operations, shows Vodafone’s relentless commitment to continue providing consumers with the requisite resources to make their lives simpler and more advanced.
The launch of Vodafone Ghana TOBi on WhatsAppTOBi is definitely a proud moment for us to continue to provide them with the resources required to make their lives simpler and progressive, further highlighting our constant fascination with our customers.
“Evidently, our passion and drive for innovation have once again been demonstrated and brought to life,” she said.
‘TOBi is now on WhatsApp, which means they get to connect with TOBi when customers contact us on our WhatsApp, who will quickly try to resolve their challenges. However, dynamic situations will be turned over to live agents to assist.
“WhatsApp forms 23% of the digital assisted channel contacts and is the second-highest traffic channel. This means that TOBi will also serve as a concierge offering 24/7 support to our customers. This will ultimately improve our response time”.
During her visit to the Vodafone Retail Shop in Cantonment, Angela Mensah-Poku said this to chat with some customers as part of the Customers Care Month Celebration. She further disclosed that Vodafone Ghana has introduced new TOBi features to respond to Pidgin English Customer Queries and within the shortest amount of time.
“I am also excited to add that TOBi is now able to respond to queries in ‘Pidgin English’, which will be of great benefit to a section of our customers.”
In all communications and through all touchpoints, Ms. Mensah-Poku assured customers of Vodafone’s dedication to living up to its expectations of excellence.
“At Vodafone, Innovation, Creativity, and Digital are embedded in all we do. Our leadership in introducing new and modern trends in technology and digitalization is unquestionable. We can cite several of these industry-leading products, campaigns, and initiatives”.