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Home News How to reverse MTN mobile money

How to reverse MTN mobile money [2023]

Mtn Mobile Money Ghana

how to reverse mtn mobile money

Mtn Ghana mobile money code. Mtn Mobile Money Ghana cash providers have now taken hold of the current demand for cash flow. Payment of bills, wages, and products and services are also transacted electronically.



One of the simplest ways to transact cash through mobile is MTN Mobile Money transfer. However, in the event you have made a wrong transaction, you must know how to reverse MTN mobile money transfer.

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mtn momo reversal code

for the mtn momo reversal code, you need to dial this number and speak to any mtn agent as soon as possible to get your complaint to them. the timing is important here, to reverse your money and prevent the wrong receiver from cashing out.



how to retrieve mtn token

  • Step #1: To retrieve your mtn token, you need to dial *170#


  • Step #2: choose option 5, and select 1 for Bank service.


  • Step #3: Proceed to option 3 and generate and retrieve the mtn token.


  • Step #4: You need to set a password or a secret code to continue


  • Put in your preferred amount in Ghana cedis and provide your
    the momo pin number to set it up.



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What is MTN Mobile Money?

What Is Mobile Money for MTN? This is an electronic mobile service used for transactions involving money. It is supported by cell phone firms via agreements with banks. In order to access subscriber accounts, bank accounts are linked to the MTN mobile money service.

Mtn Mobile Money

This mobile service has members that help to promote it. They are allowed in the network’s scope to reach subscribers and consumers. This is, however, regulated by mobile service rules and regulations.

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In the event you make a wrong transaction, this article gives you everything you need to know about reversing the money.



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You may use many methods to reverse a money transfer made using mobile money from MTN. You may decide to report the matter to the nearest MTN Customer Service, or attempt a method of reversal from person to person.



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Reporting to the customer service of  MTN Mobile Money Ghana 

After you note that you sent cash to the wrong number, make sure you immediately make a call to the MTN customer support service for reversal. You need to do the following:



Mtn Mobile Money Ghana Wrong Transactions Reversal

  • Call 100 within the first 15 days of the transaction


  • Select language then choose Mobile Money.


  • Select wrongful mobile cash transactions, then ‘speak to an agent



  • Mention the account you mistakenly sent then state the exact amount involved


  • MTN starts an investigation and sends a reversal message to the person within 15 days.

Once this is approved, you should have the cash in your account.



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Per 2 Per transactions or transfer?

This applies when you find MTN customer care to be slow. However, for this, it’s a matter of convincing the wrong receiver to refund the cash to you, otherwise, you have to go with the customer care service method. You need to follow the following steps:

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  • Fill in the number you wrongly transferred the cash to in your momo transaction message.


  • Call the person and tell them the exact amount you sent to them and the actual person you intended to send it to.


  • Ensure you are speaking calmly and do not act funny to avoid raising suspicions of fraud.


  • Ask them to check their mobile money accounts to confirm that the amount is there.


  • Once they confirm that the cash is there, be kind and ask them to return the cash. You can even offer them some tips from the total amount as an appreciation.


  • If you manage to convince the receiver, you can receive the cash after confirming that they got the cash mistakenly.







How do I recover money sent to the wrong number?

If you happen to send cash to the wrong person by accident, or by inputting the wrong recipient number, you should use MTN Ghana mobile money code to retrieve your wrongly sent funds.


In the rules and regulations of MTN mobile money, incorrect money transactions should be reported within 30 days.



Mtn Mobile Money Ghana transactions


This provides an opportunity for the investigations and establishment of claims of wrong transactions to be carried out. This is the only way to ensure successful refunds are made.



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This means that established claims that are approved for reversal have to be taken care of within 15 days of the claim.


The following steps are a guide on how to retrieve wrongly sent cash using MTN mobile services:

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how to retrieve money from mtn mobile money

  • Visit the nearest MTN mobile money agent to reverse MTN mobile money


  • Report the matter of the wrong transaction to the wrong person within 30 days of the incident.


  • Give the correct figure of the amount wrongly transacted and the number sent


  • Give time for the claim to be investigated and established


  • Approval of the claim will result in your cash reversal being processed


  • Mobile money reversal takes place within 15 days from the day reported.


  • Confirm a successful mobile money reversal once done.



Mtn Mobile Money Ghana

Mtn Mobile Money At 10



How many days does it take to reverse money?

After reporting that you made a wrong transaction or transfer, the claim has to be investigated and established. Since the day of the report, the whole reverse MTN mobile money transfer process takes 15 days.


With the help of MTN mobile money agents, you can reverse MTN money sent to the wrong number and get it back in two weeks.



Mtn money transfer is the biggest mobile payment in Ghana.



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Source: fifty7tech.com



How do I reverse a mobile money transfer?

Call 100 within the first 15 days off transaction,
Select language then choose Mobile Money Select wrongful mobile cash transactions

How do I recall MTN mobile money?

1. Visit the nearest MTN mobile money agent to reverse MTN mobile money.

  1. Report the matter of the wrong transaction to the wrong person within 30 days of the incident.
  2. Give the correct figure of the amount wrongly transacted and the number sent to.
  3. Give time for the claim to be investigated and established.
  4. Approval of the claim will result in your cash reversal being processed.



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  1. Other networks when you do a wrong transfer, within a day the money is reversed to you, but in mtn, 15 working days why that long, if the person confirms why wait till 15 days, what if the money is for an emergency

  2. I paid my QUICKLOAN and wanted another loan so I kept on applying consistently not knowing there should be 24 hours interval before I could apply for the next loan. Before I realized I had been suspended from getting QUICKLOAN for almost three years now, though I have been operating my mobile money accounts perfectly.
    Anytime I apply for loan I am not qualified.


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